UTV Revolution FAQ

All orders will be shipped through UPS, FedEx or USPS Priority Mail. We do not ship to P.O. boxes due to the size of most products we sell. Please contact us if you are interested in expedited shipping on your order.

We currently only offer shipping to the lower 48 states.

Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email.

Occasionally, we may run out of stock on our inventory and the part may not be in stock at the manufacturer. If your product is backordered, we will contact you.

During the holiday season shipping delivery may vary.

Backorders can occur if the product is out of stock at our location, distributors or manufacturers.  In these cases, we will notify you if there is a delay in shipping out your product, along with an estimated ship date.  If a backorder is 30 days or less, you will not need to do anything and we will ship the product as soon as it comes available.  For backorders over 30 days, we will notify you of the expected time frame and you must confirm if you're willing to wait over the 30 day limit.  If we do not hear back from you, we are required to cancel and refund the order at the 30 day cut off time if the order has not been fulfilled.

We offer free shipping on most items and orders over $149. Orders under $149 will be charged our actual discounted shipping rates. Some items that are over sized or beyond the weight limits of traditional carriers will be required to ship via LTL truck freight and will incur an additional fee that will be listed on the product detail page.

Some products on our website exceed the weight or packaging limits of traditional shippers such as UPS, FedEx or USPS.  In these cases, your product will be shipped via LTL truck freight.  In these cases, once a product ships, the driver or delivery company will reach out to you to schedule delivery of your item on a specific date and within a certain time window.  Someone 18 years of age or older must be present to sign for freight deliveries when they are scheduled.

Any shipments that go out via LTL truck freight are not eligible for returns unless there is a manufacturer defect or you received a different product than you actually ordered. Customers must inspect freight orders upon delivery.  Do not accept delivery if the package is visibly damaged or not what you ordered. If either of these occur, you should refuse delivery. Do not sign for or accept the package and contact us immediately.

Customers may start the returns process here.

Returns must be made within 30 days of receipt. Over 30 days, products are covered under manufacturer's warranty, if applicable.

LTL freight items are not eligible for returns except under limited circumstances.  See our policy on freight shipments for more information.

Items sent to us for return or exchange must be accompanied by a Return Merchandise Authorization.  Any return without an RMA number assigned will not be refunded.

If a product is defective, damaged in transit or not what you ordered, then we will provide a return shipping label.  Once the product has been received back, we will send out a replacement or process a refund.

If a product has to be returned for any other reason, we will still accept returns up to 30 days after receipt, however the customer will be responsible for return shipping and the product may be subject to a restocking fee depending on manufacturer or supplier policies.

Some other items are not eligible for return for any reason other than factory defects or damage during shipping.  These items include:

• Wheels and/or tires that have been mounted.
• Any opened electrical items such as programmers, GPS or audio equipment.
• Special order or custom painted items.
• Closeout or scratch and dent items.
• Gift cards.

We offer free shipping on most items and orders over $149. Orders under $149 will be charged our actual discounted shipping rates. Some items that are over sized or beyond the weight limits of traditional carriers will be required to ship via LTL truck freight and will incur an additional fee that will be listed on the product detail page.

Very rarely is there a single best product for everyone. We do our best to get you the product that is the best for YOU. Contact us!

We are the experts and know the right questions to ask to get you the parts you need. When you are pushing your machine to it's limits you will want to come to us because we know how to get the most out of it and make it perform even better. If you need a product that is going to make your ride faster, stronger and safer, then we know the questions to ask to get you the right part for the job.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by UTV Revolution to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a UTV Revolution newsletter subscription, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send manufacturer rebates, product announcements or discount codes. If you do not wish to receive any promotional mail from UTV Revolution, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that UTV Revolution offers its customers.

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. UTV Revolution takes great pride in having you as a customer and we will ensure your privacy as a customer. UTV Revolution does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

utvrevolution.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

UTV Revolution seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

UTV Revolution reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at UTV Revolution, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to support@moaboffroad.com.

We are confident that your visit to UTV Revolution is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-859-287-4155.